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Recent Training On ITIL Service Capability: Service Offerings & Agreement
Content

Tertiary Education Trust Fund (TETFUND), Nigeria, commissioned COINMAC to run the above named professional course.

DATE:    2ND - 6TH MARCH 2015, VENUE Seminar Room, COINMAC,  Bayelsa Guest House, Abuja

ABOUT THE COURSE

The course enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams. It is suitable for those who require a deep understanding of Operational Support & Analysis processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff.

OBJECTIVES

  • The purpose of Service Offerings & Agreement is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
  • The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
  • The course prepares delegates for the ITIL® Capability examination in Service Offerings & Agreement.

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