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Registeration for: Efficient Administration Skills
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Efficient Administration Skills
Category: ADMINISTRATION AND SECRETARIAL COURSE

Course Objectives:

After completing this course, participants will have learned to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Prepare for changes and surprises
  • Manage others and keep them on track
  • Keep minutes
  • Manage meetings expertly
  • Understand and use email protocol
  • Develop computer and communication skills
  • Develop phone and voicemail etiquette
  • Develop confidentiality
  • Understand and use social media management
  • Handle difficult people and situations

Course Outline:

Lesson 1

  • Getting Started; Workshop Objectives; Pre-Assignment
  • Advanced Skills for Administrative and Executive Assistants -

Lesson 2

  • Working with Your Manager; Adapting to Their Style; Anticipate Their Needs
  • Getting Your Responsibilities Defined; When to Take the Initiative

Lesson 3:

Administrative Soft Skills

  • Social Intelligence; Basic Business Acumen; Office Management; Active Listening

Lesson 4

  • Effective Time Management; Calendar Management; Prepare for Changes and Surprises
  • Keeping Others on Track; Urgent / Important Matrix; Case Study

Lesson 5

  • Meeting Management; Creating an Agenda; Keeping Minutes
  • Keeping the Meeting on Time; Variations for Large and Small Meetings

Lesson 6

  • Tools of the Trade (I)
  • Email Protocol
  • Office Machinery
  • Computer and Software Skills
  • Communication Skills

Lesson 7

  • Tools of the Trade (II)
  • Phone and Voicemail Etiquette
  • Word Processing
  • Business Writing
  • Internet Research

Lesson 8

  • Being an Effective Gatekeeper; Filtering Data and Information; Learn to Say No
  • Dealing with Difficult People; Recognize the Tricks

Lesson 9

  • Organizational Skills; Prioritizing Your Workload; Goal Setting
  • Plan for Tomorrow, Today; Staying on Track

Lesson 10

  • Confidentiality Guidelines; Your Confidentiality Duty; Be Diplomatic and Discreet
  • Keeping Data Secure; What to Do in Sticky Situations

Lesson 11

  • Special Tasks; Project Management; Trade Shows; Interacting with Clients; Social Media Management
  • Case Study

Lesson 12

  • Wrapping Up
  • Words from the Wise

DATES:

20 Mar - 24 Mar, 2017,
22 May -26 May, 2017,
17 Jul - 21 Jul, 2017,
18 Sep - 22 Sep, 2017

IMPORTANT NOTE:

FOR MORE DETAILS WITH RESPECT TO COURSE CONTENT E.T.C, PLEASE SEND YOUR REQUEST TO training@coinmac.org or call +2348023262908,+2348038437312
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