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Registeration for: Office Administration Course for Secretaries
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Office Administration Course for Secretaries
Category: ADMINISTRATION AND SECRETARIAL COURSE

COURSE OBJECTIVES

In attending this seminar, Delegates will be able to:

  • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
  • Practice the techniques and skills demonstrated on the event
  • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
  • Build an approach that suits their own individual style and workplace
  • Work under pressure to achieve objectives

TARGET PARTICIPANTS:

All office personnel would find this workshop highly beneficial, including administrators, PA's and secretaries. Delegates that are new to or contemplating a Supervisory position within their function.

COURSE CONTENT

The Office Manager / Secretary/Executive Assistant role: an Overview

  • ·         Identifying common issues and challenges
  • ·         Setting Personal objectives
  • ·         What makes you indispensable?
  • ·         Proactive versus passive Support

Setting and Meeting Objectives

  • ·         Planning skills
  • ·         Project management approaches for support staff
  • ·         Managing time
  • ·         Strategies for managing change
  • ·         Identifying and dealing with Pressure Points
  • ·         Implementing Action Plans

Resource and Team Management

  • ·         Allocating human resource to tasks and projects
  • ·         Monitoring performance team and self
  • ·         Team Appraisals and Reviews
  • ·         Embedding a new team member effectively
  • ·         Managing team issues
  • ·         Coaching techniques
  • ·         Disciplinary issues
  • ·         Prioritization approaches and techniques

Communications

  • ·         Improving communications within an existing team
  • ·         Oral and listening skills
  • ·         Reporting to Management
  • ·         Negotiation skills and techniques
  • ·         Managing difficult people

The Working Day

  • ·         Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
  • ·         Identifying an approach and style that suits you as an individual
  • ·         Reporting to Management presentation and negotiation techniques
  • ·         Personal Action Plan

Filing System

  • ·         Needs of filing systems.
  • ·         Manual filing systems.
  • ·         Computerized filing systems.
  • ·         Access database: An introduction

 

DATES:

17 Apr - 21 Apr, 2017,
12 Jun - 16 Jun, 2017,
07 Aug - 11 Aug, 2017,
11 Dec - 15 Dec, 2017

IMPORTANT NOTE:

FOR MORE DETAILS WITH RESPECT TO COURSE CONTENT E.T.C, PLEASE SEND YOUR REQUEST TO training@coinmac.org or call +2348023262908,+2348038437312
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