Jump to
Live Chat Contacts Request For Proposal
Live Chat Contacts Request For Proposal
Property & Facilities

Facilities Management

N315,000
Register
Share

Date and Venue

None - None
CSS Farm Resort, Nasarawa State.
None - None
Top Rank Hotels Galaxy, Ikeja, Lagos
None - None
1084 Boutique Hotel, Port-Harcourt.
None - None
Zaranda Hotel, Bauchi, Bauchi State

Description

Facilities management encompasses a range of disciplines and services to ensure the functionality, comfort, safety and efficiency of a built environment — buildings and grounds, infrastructure and real estate.

It includes:

  • Operations and maintenance
  • Communications management
  • Emergency management and business continuity
  • Environmental stewardship and sustainability
  • Hospitality
  • Human factors and ergonomics
  • Project management
  • Real estate and property management2

Facilities management is divided into two basic areas: Hard Facilities Management (Hard FM) and Soft Facilities Management (Soft FM). Hard FM deals with physical assets such as plumbing, heating and cooling, elevators. Soft FM focuses on tasks performed by people such as custodial services, lease accounting, catering, security, grounds keeping.

Facilities management can…

  • Reduce costs and optimize investments
  • Improve operational utilization, availability and flexibility
  • Address environmental standards and concerns
  • Maintain regulatory compliance
  • Enhance safety and reduce risk
  • Provide engaging, productive environments

                                    COURSE OUTLINE

Overview of trends and developments in FM

  • Functions of facilities management
  • Importance of FM in your organisation
  • How is the role and responsibilities of FM evolving?
  • Significance of context, organisation, settings, people, process and time for FM

 Facilities Management - Strategy

  • Aligning corporate and FM objectives
  • Integrating planning and management of assets and support services
  • Establishing stakeholder expectations
  • Managing the performance mix of inputs, outcomes and outputs
  • The development of the successful FM Business Plan

 Development of the Appropriate FM dashboard for Your Business

  • The structure and elements of a successful SLA
  • Developing your SLA for any service or product
  • The Balanced Scorecard and how is it utilised?
  • Negotiating the implementation of the performance focused

Building Services - Operations and Maintenance

  • Asset and building management
  • Matching facilities and services to the business needs
  • Understanding the building structure and how your building services work
  • Engineering and operation services – Electricity, Lighting, Water, Gas
  • Vertical and horizontal transportation
  • Building management systems
  • How significant is the expense of building services to your facility?
  • How to cost effectively manage building services

 Dealing with Agents, Suppliers and Contractors

  • Establishing requirements for maintenance specifications
  • Agents, suppliers and contractors selection
  • Obtaining quotes and the tendering process
  • Getting the best value from suppliers and contractors

Managing and Getting the Most from Your SLA

  • SLAs and quality assessment
  • Terms and conditions to include in a SLA
  • Negotiating the terms of an SLA
  • Periodic reviews of services in SLA

Workspace Management

  • Workspace strategies & management

Sustainability Management

  • Models, Frameworks and rating tools
  • Reducing energy consumption and carbon emissions